Understanding Your Rights

Rights, Choice and Control

All participants have Rights, that will be upheld by LEAD Consulting while providing services. These rights include, but are not limited to, the right to:

• Access an advocate
• Provide feedback
• Make a complaint
• Consent to having your information collected
• Have your personal information held confidentially

When you become a client of our service, you can expect:

• To be treated with dignity and respect
• To receive services in a welcoming and inclusive environment that is tolerant of any diversity
• To experience a professional and inclusive team approach and working environment
• To feel that you belong and are a valued individual who can reach your full potential
• To be communicated with regularly
• To be linked to the services that we are unable to provide ourselves