Understanding Your Rights
All participants have Rights, that will be upheld by LEAD Consulting while providing services. These rights include, but are not limited to, the right to:
- Access an advocate
- Provide feedback
- Make a complaint
- Consent to having your information collected
- Have your personal information held confidentially
When you become a client of our service, you can expect:
- To be treated with dignity and respect
- To receive services in a welcoming and inclusive environment that is tolerant of any diversity
- To experience a professional and inclusive team approach and working environment
- To feel that you belong and are a valued individual who can reach your full potential
- To be communicated with regularly
- To be linked to the services that we are unable to provide ourselves
Choice and Control
All participants have the right to make decisions about:
- The services they receive
- How and when their services are delivered
- Who provides their services
- What risks they are willing to take
When you become a participant of our service, you can expect to be supported to make these decisions for yourself.